SpinPolo is operated by Win Top Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. That licence is the legal basis on which we operate, and it sets the rules we are required to follow — covering everything from how we handle your funds to how we conduct ourselves when a dispute arises. We launched in 2026, and while we are a relatively new operation, the standards we hold ourselves to are not.

How we are held accountable

The Anjouan Gaming Authority requires us to meet defined standards across security, fairness, and financial conduct. We are subject to ongoing compliance obligations, and our licence can be reviewed or revoked if we fall short of them. That accountability is not something we treat as a formality. It shapes how we build and maintain the platform, how we vet the providers we work with, and how we respond when players raise concerns. If something goes wrong — a payment delay, a disputed outcome, a technical fault — we expect ourselves to deal with it directly and without unnecessary delay. You should be able to reach our support team and receive a clear, honest response, not a scripted deflection.

Player funds and how we manage them

We keep player balances separate from our own operational funds. This means the money you deposit is not used to cover our running costs or any other business expense. It sits apart from company finances so that your balance remains yours, independent of our day-to-day operations. We think this is a basic obligation, not a selling point.

When it comes to withdrawals, we process requests within zero to twenty-four hours. The payment routes we list — including cards, e-wallets, bank transfer, and a range of cryptocurrencies — are chosen because they are established, functional, and appropriate for the players who use this site. We do not add a payment method unless it meets our standards for reliability and security.

The same logic applies to the game providers we work with. Studios such as Pragmatic Play, Evolution, NetEnt, Play'n GO, and the others in our catalogue are included because their products are independently certified for fairness and their random number generators are tested by recognised third parties. We do not list providers simply to inflate our catalogue.

SpinPolo is built for players in the United Kingdom and is fully available to residents here. The platform runs entirely through your web browser — no download is required — and it is designed to work consistently whether you are on a desktop or a mobile device.

On safer gambling: we take the position that it is our responsibility to make tools available and to make them easy to find. Deposit limits, session controls, and self-exclusion options are part of how the platform is built, not an afterthought. If you ever feel that your gambling is becoming a problem, we expect you to be able to act on that quickly, and we expect our platform to support that without friction.

That is, in straightforward terms, who we are and how we operate. If you have questions that this page does not answer, our support team is available to help.